Returns Policy

Eligibility for Returns

At VIROTIANIX, we are committed to ensuring your complete satisfaction with every purchase. Products are eligible for return if they meet the following criteria:

• The return request is initiated within 30 days of the delivery date.
• The product is in its original packaging and unused condition.
• All accessories, tags, and manuals are included.

Non-returnable Items

Certain items are non-returnable, including:

• Personalized or custom products.
• Gift cards.
• Health and hygiene products once opened.

Return Process

Please follow these steps to return a product:

• Contact our customer support via email at [email protected] to initiate the return.
• Include your order number and reason for return in the email.
• Once approved, securely pack the items and affix the provided return label.
• Return the package using a trackable shipping service.

Refunds

If the return is approved, a refund will be processed to your original payment method within 7-10 business days upon receipt and inspection of the returned items.

Important Note

VIROTIANIX reserves the right to refuse returns that do not comply with our policy.